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Frequently Asked Questions

Take a deep breath. There are literally only three things you need to know to wedding dress shop with us.

When do I start? We recommend you start shopping for your dress eight months before your wedding. Our gowns are handcrafted and made-to-order, so standard delivery takes 4-5 months . We also offer rush options to get a gown within 2-3 months.

How do I shop? Browse dresses online, book an appointment, and come in to a local showroom to try on and buy with assistance from your personal stylist. You can also purchase directly online without setting foot in the a showroom.

What should I expect? Appointments are 1 hour long, totally private, and with a dedicated stylist. We recommend you bring along any key decision helpers (mom, sisters, besties, fiance, dad, etc.).

The DetailsNeed a little more detail? Check our FAQs below

Our Dresses

What makes Floravere gowns different?

For starters, we’re not your typical bridal uniform. Our luxury gowns are all thoughtfully constructed and designed by women with a twist on tradition and an emphasis on comfort. (We dance test all our gowns.) By selling gowns directly in our own showrooms, we also offer unparalleled luxury bridal price points (no wholesale markups, you know?) without having to compromise on high end fabrics like french lace and silks. Mmmm.

We also seriously care about where and how our gowns get made. We personally visit all of our partners to ensure that we can feel good about every ounce of work that goes into your dress. Plus, our gowns are only made to order (never off a mass line), so we never overproduce and only make exactly what you need.

Why these silhouettes?

You know that moment at a wedding where all eyes are on the bride as she walks down the aisle and every detail about her gown is perfect? Yeah, that’s our favorite part. From the traditionalist to the iconoclast, we believe there’s a uniquely perfect (and stunning) look for every bride and every body. We talked to tons of brides and created a tightly curated and timeless capsule collection of classic silhouettes that our own friends would actually wear. Want recommendations based on your body, venue, mood? Let us know! We'd love to walk you through it

Where are your gown materials sourced?

We handpick and curate materials from all over the world to make each dress feel unique. Our materials are sourced from right here in Los Angeles to far flung locales like France, Italy, Japan, and India.

How are your prices so low?

We’re seriously committed to making luxury bridal accessible! By selling dresses directly to brides in our showrooms, we can use high end materials and construction while avoiding all of the markups that tend to happen when you add the word "wedding."

How often do you come out with new dresses?

Typically every few months and/or each new season. We do retire dresses to keep our collection fresh, so if you see something you love, we recommend snatching her up right away!

Can I customize my dress?

Our designers meticulously curate our collection in order to offer a tight, yet diverse assortment of the very best in bridal - so we very consciously do not offer customizations beyond offering select styles in different colors. However, we do offer the option to purchase additional fabric if you have an idea in mind. We prefer to leave anything else to your expert alterations seamstresses, and we are happy to suggest tailoring partners that are familiar with Floravere dresses.

Booking an Appointment

Can I try on dresses in person with a Floravere stylist?

Yes! Click here to find the location closest to you and book a private styling appointment. Our flagships are located in New York and Los Angeles, with additional showrooms in San Francisco, Washington DC, Boston, Chicago, Philadelphia, Austin, and Denver.

What happens after I book an appointment?

Our Bridal Concierge will contact you within one week of submitting your request to confirm your details and help you best prepare for your styling appointment! The appointment requested online is not set until confirmed by our Concierge. We like to confirm your wedding details before your appointment so we can let you know if you'll need to rush order your gown, and to confirm if your requested styles will be available to try on during your appointment.

How should I best prepare for my Styling appointment?

Since our collection is tightly curated, we recommend coming in with a few favorites in mind. No clue what you like? Hop on Instagram/Pinterest or try on other gowns to get a feel for what your style (we promise we won't get jealous).

What do I bring to the appointment?

You don’t *need* to bring anything, but some brides like to bring shoes, shapewear, and any hair or makeup accessories that they plan to wear for the wedding.

Who should I bring to my appointment?

If there is anyone (mom, best friend, fiancé) who must be there for your "say yes" moment, make sure to book your appointment at a time when they'll be in town! Due to the totally private, personalized nature of our appointments (it’s quite VIP if we do say so ourselves!), we are only able to accommodate one styling appointment per bride, so plan to visit us at a time when your friends and family will be able to join your appointment as well if that’s important to you.

How many people can I bring to my appointment?

We typically tell brides to bring no more than 5 guests so everyone can sit in our showrooms comfortably.

Why do you have a one appointment policy?

Each appointment is a totally private styling experience (you get the entire space all to yourself!) and entirely personalized just for you. For this reason, we typically are only able to accommodate one appointment for each bride. That being said, if you do feel you need to come back to try on favorites for a second time, we're always happy to add you to our waitlist and will try our very best to accommodate you!

What if I’m not near one of your cities?

Don't live near one of our showrooms? Send us an email with the city you'd like to see our showroom in next so we can add it to our list!

Sizing

What sizes do you offer?

We make all our gowns in sizes 0 to 14, with an ever growing assortment of styles made up to a size 26.

What's the deal with "Bridal Sizing" vs. "Standard Sizing"?

We didn’t know about this until we tried on our own wedding dresses, but “Bridal Sizing” is a strange sizing convention that is usually two sizes up from standard sizing! In other words, a “Bridal” 12 is actually closer to a size 8 or 10 in standard sizing (what?!). We’re not sure why this wedding industry concept persists, but our dresses come in standard street sizes that are comparable to contemporary clothing sizing. Why make the whole thing more complicated, right? Order the size you normally buy in regular clothing.

Wait, so what size should I order?

Unlike at a brick-and-mortar bridal boutique, we’re not going to tell you to order a size (or two!) up off the bat just to have the dress tailored down. You may end up needing alterations (many brides do, especially as the wedding draws near), but we want your dress to start as close to size as possible. If you’re a true 4, order a 4. If you’re between measured sizes, always order up. It’s as simple as that. In between sizes? Order the size of your largest measurement (i.e. if you're a size 4 in the bust, but size 6 in the waist, order the size 6).

What does a “made-to-order” gown mean?

All our gowns are quite literally made-to-order just for you, meaning once you find the one you love, we will begin to handcraft it from scratch for you! We will measure you to find the closest standard gown size. Most of our brides will opt for alterations with a local seamstress to ensure they get that “fits like a glove” look for their big day.

What about alterations?

Every body is different and your dress may need some tweaking in alterations to fit you like a glove. Even if your dress fits perfectly out of the box (lucky you!), we’ve seen brides go through major size fluctuations in the weeks leading up to the big day. All of our gowns are designed thoughtfully with the requirements of different body types in mind, with construction details like center back zippers and deep whip-stitched hems designed to be alteration-friendly. We recommend getting in touch with an experienced bridal seamstress* in your area to check availability and ensure that your perfect dress also fits you perfectly. Text (310) 596-1612 or email us at hello@floravere.com if you are looking for guidance picking a seamstress near you.

Gown - Ordering & Shipping

How much is shipping? What about to ship gowns internationally?

Standard shipping on your final gown is $30 within the contiguous United States. Need rush shipping? Require international shipping or shipping to Hawaii/Alaska/Puerto Rico? Select your option at check out to calculate shipping rates, or get in touch with us if you don't see the option you need.

How long will it take for my gown to be ready?

Gowns will be shipped in 3 to 5 months and delivery dates are estimates only. We recommend you receive your gown at least 3 months before your actual wedding date so you have time for final alterations. Why 3-5 month delivery? Our gowns are always handcrafted and made-to-order (aka never, ever off-the-rack) and our artisans need time to craft up your creation. Traditional bridal boutiques usually require up to 9 months lead time to deliver your dress. We cut that in half by selling direct to you - and by employing some pretty savvy supply chain practices, if we do say so ourselves (but we won't bore you with those details).

What if my wedding is within five months?

Eloping? Last-minute bride? We’re able to accommodate rush orders between 2-3 months on certain styles for an additional fee, depending on how quickly you need your gown. Just get in touch with us with the styles you're interested in + your wedding date and we'll let you know what's possible! Getting married ASAP? Shop our selection of gently loved sample sale gowns for a steal.

What if my gown arrives damaged or defective?

Yikes! This is definitely not the norm for us. We inspect all merchandise before shipment to ensure the right item is sent with no defects. Upon receipt of your gown, please inspect it immediately and contact us with any issues at: (310) 596-1612 or hello@floravere.com. Please let us know within 7 days of receipt for any defective items.

Can I return my gown?

Unfortunately, since all Floravere gowns are made-to-order, gowns cannot be returned once purchased. If you need to make any changes to your order, email us within one day of placing your order so we can modify or cancel it before our artisans get to work. If your final gown arrives with any damages or appears different from your order, please get in touch with us within seven days of receipt.

Beyond the Ceremony Looks

How long does it take to receive items from Beyond the Ceremony?

Beyond the Ceremony products will be shipped in 10-15 weeks. Rush orders are available for an additional 20% surcharge which will deliver your look in 6-8 weeks.

What’s the return policy on Beyond the Ceremony items?

Beyond the Ceremony pieces are eligible for return within 14 days of delivery. Exchange is available but will take 10 to 15 weeks to arrive as pieces are made-to-order. Please text or email us to request a return shipping label. If your return is received damaged or worn, we will not issue your refund. Refunds will be issued less the $20 return shipping fee once the return is received and processed back into our inventory.

How often do you guys release new products?

New products & looks are released two to four times a year!

Accessories

How long does it take to receive veils?

Veils will be delivered in 8 weeks, unless purchased with a gown. If purchased with a gown, veil + gown will ship together. Rush options are available to receive within 4-5 weeks.

What is the return policy on veils?

Our veils are non-refundable and non-returnable.

How long does it take to receive all accessories (excluding veils and overskirts)?

Accessories (excluding veils and overskirts) will be shipped free within 10 days of ordering, and delivered within 15 days. Rush orders are not available.

What is the return policy on accessories (excluding veils and overskirts)?

Accessories (excluding veils and overskirts) are eligible for return within 14 days of delivery. Exchange may be available dependent on inventory quantities. Please text or email us to request a return shipping label. If your return is received damaged or worn, we will not issue your refund. Refunds will be issued less the $8 return shipping fee once the return is received and processed back into our inventory.

Shipping & Returns TL;DR

Gowns shipping & returns policy

3-5 months delivery. All sales final, no returns or refunds.

Veils & overskirts shipping & returns policy

8 weeks or shipped with your gown. All sales final, no returns or refunds

Beyond the Ceremony shipping & returns policy

10-15 weeks delivery. Returns accepted within 14 days, less $20 return shipping fee.

Accessories shipping & returns policy

Ships within 5-8 business days. Returns accepted within 14 days, less $8 return shipping fee.
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